Clock will not run
Please check the following before calling either the Store where purchased or Richard Broad Clocks:
a) Has all the packaging been removed?
b) Is the clock level and stable or is there any movement at all on the floor?
c) Is the pendulum hitting the weights or chime rods? If so check the level and stability of the clock.
d) Have you tried re-starting the clock?
e) Are the hands touching either each other or the second hand (if fitted)? If the hour hand is touching the back of the minute hand, the hour hand should be pushed very gently closer to the dial. If the hour hand is touching the second hand, pull the hour hand away very slightly.
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One weight drops faster than the others
If the 'night silent' or 'silent' mode is selected the centre weight will drop at a faster rate than the others.
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Clock will not chime or strike
Make sure the selection lever is not in the 'silent' position or halfway between two melodies. Make sure all the packaging has been removed from around the movement. For models with night-time silence, make sure the clock is not in night-time silence mode. Move the chime selection lever to another melody.
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Clock does not strike the correct hour
Move the hour hand only forwards or backwards to line up with the hour the clock is striking. Rotating this hand independently will not damage the clock or affect the chimes. Re-set to the correct time using the minute hand.
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Clock does not chime at proper time
If the clock is chiming one minute before or after the proper time, the minute hand should be adjusted as follows:
a) When the clock starts chiming, stop the pendulum and record the time.
b) Carefully remove the nut that holds the minute hand in place. Remove the hand from the shaft by pulling straight off. This hand is not screwed so should come off easily. On the back of the hand there is a small raised bushing with a square hole that slides directly onto the shaft. By firmly holding the bushing with a pair of square nosed pliers or with a square shafted bradawl and moving the minute hand back or forth you can adjust the position of the hand. Replace the hand onto the shaft and tighten the nut finger tight. Make sure the hand shows the correct time you recorded. Restart the clock. Re-set the time by moving the minute hand only backwards, or, if forward, wait for the chiming sequence.
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How do you take care of your clock
Oil every 2-3 years with fine clock oil or sewing machine oil. Have it professionally cleaned every 6-8 years.
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Clock 'sounding wrong'
If there is a pinging noise when the clock strikes;
The chime bars may be touching and thus resonating. Pull the chime bars apart very slightly. The hammers may not be hitting the chime bars accurately. Take off the hood or side panel and check, when the clock is striking. If one of the hammers is not hitting the chime bar squarely bend the hammer very gently to the correct position. The pendulum catches the chime bars on each swing. Check the clock is level.
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